cancellation and refund

Absolutely! Here’s a customer-friendly, transparent Cancellation & Refund page for 3Celsius, designed to build trust and match a premium shoe care brand vibe:

Cancellation & Refund Policy

We get it—sometimes things change. At 3Celsius, we aim to make cancellations and refunds as smooth and stress-free as possible.

🔁 Order Cancellations

Need to cancel your order?
We accept cancellations within 12 hours of purchase, as long as your order hasn’t been processed or shipped.

To request a cancellation, please email us at info3celsius@gmail.com with your order number and "Cancel Request" in the subject line.

💸 Refunds

We stand behind the quality of our products. If you’re not satisfied, we’re here to make it right.

You’re eligible for a refund if:

  • You received a damaged or defective item

  • The wrong product was delivered

  • Your package was lost in transit (verified via tracking)

To start a refund request, email info3celsius@gmail.com within 7 days of receiving your order. Please include:

  • Your order number

  • Photos of the item(s) in question

  • A short description of the issue

Once approved, your refund will be processed to the original payment method within 5–7 business days.

🔄 Exchanges

At this time, we do not offer direct exchanges. If you’d like a different product, we recommend requesting a return (if eligible) and placing a new order.

⚠️ Non-Refundable Items

Due to hygiene and safety reasons, used or opened products cannot be returned unless they arrived damaged or defective.

Questions?

We’re here to help. Reach out to our customer care team at info3celsius@gmail.com and we’ll get back to you within 24–48 hours.